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The Future Internet - A Multilingual Chatbot

In our electronic age, it might be hard to keep up with all the advances in technology. So in the event that you don't know exactly what a"chatbot" is, then you're probably not alone.

Let us start with defining that term. Essentially, a chatbot is merely a kind of computer application that engages in conversation with individuals, either via text messages or audibly. Popular chatbots include IBM's Watson, LiveChat, and LivePerson, to mention only a couple. However, even in the event that you don't own these devices, you've probably already interacted with a chatbot before knowing it. Many companies currently implement this technology, particularly for info gathering activities or customer support purposes.

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Given the international nature of our modern world, in addition to the simple fact that chatbots are already a widely used type of artificial intelligence, it will probably come as no surprise that among the most sought-after goods within this discipline is the multilingual chatbot.

The technology is still in its infancy, and it's easy to understand why. Programming a chatbot using the capability of simultaneously translating language is extremely complicated and time-consuming. There are rare examples of multilingual chatbots available on the market today - for example Language I/O® Chat, a product designed for a customer support tool - but they are few and far between. However, the day will surely come when a selection of multilingual chatbots are readily available to companies. In the end, there are several situations where these programs would be helpful.

But today, more frequently than not, these companies that could benefit the most from multilingual bots are instead opting to build distinct bots for different languages. This makes sense considering the complexity of producing a multilingual chatbot. But if you own a business that would greatly benefit from this kind of application or not, it's important to remember that what we're really talking about is a machine translation. As much as some people may like to consider that artificial intelligence is capable of top quality, simultaneous interpretation of multiple languages, there are many challenges to overcome before that can be achieved - challenges like:

• excels in word use and meaning between different areas - even if they talk the same language

• Cultural sensitivities need to be understood and considered to Make Sure That you don't alienate or offend your users

• Before translation can take place, your multilingual bot must Be Able to understand what language a user is talking, so it must include a language detection instrument - but this type of instrument will only work if you already have a multi-language database

• Regional accents can vary wildly, so it would be best to implement several rather than to limit yourself (and your target market) to one one

And these are just a couple of the problems faced by firms embarking on the task of producing their own multilingual chatbot tools.

Even though the job is extremely daunting, there are no doubt companies which would benefit enough from a multilingual chatbot so it might make it worth the time and effort to actually attempt to create one. But in the meantime - at least until the technology has progressed far enough to meet current needs - let's pause to remember one important fact: machine translation isn't a match for its high quality translation services supplied by a trained, experienced linguist. The future of the Internet might well involve a variety of multilingual chatbot tools, but we are not there yet. If you're attempting to expand your company to achieve a global audience in 2018, the most feasible means to do that might very well be the conservative manner: with translation services supplied by an actual person.

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